BRF are seeking an Administrator to provide excellent support to the Messy Church and Who Let The Dads Out? staff team, Regional Coordinators, Regional Representatives and enquirers about these initiatives.
This is a full-time role, with a salary from £18,000 pa.
Main areas of responsibility
- Provide excellent support and information to staff, volunteers, churches and individuals.
- Seek opportunities to promote good practice, income streams and funding for Messy Church and Who Let The Dads Out?
Detailed responsibilities
Daily administrative tasks
- Be the first contact for all Messy Church and Who Let The Dads Out? enquiries.
- Provide administrative support for the Messy Church and Who Let The Dads Out? teams.
- Collate agendas for team meetings; write and circulate minutes.
- Assist the team with reminders about deadlines and regular commitments.
- Organise office supplies and stock for the team.
- Work with other departments to promote and sustain Messy Church and Who Let The Dads Out?
- Review and approve use of logo when contacted by individual Messy Churches.
Online
- Add content to the relevant websites.
- Review and publish new additions to the directory.
- Assist with any web queries regarding creating accounts, changing contact details and updating directory pages.
- Organise emails received via the websites, respond where appropriate or forward to appropriate team members.
- Be involved in social media including writing content, responding to comments and posting updates across the digital platforms.
Volunteers
- Assist in supporting the Regional Coordinators and Regional Representatives.
- Follow process for adding/changing/deleting members including Visma updates, sending welcome packs, updating website directory.
Events
- Arrange travel (including international travel) for team as required.
- Respond to enquiries about booking events.
- Arrange the booking of events and collect payment.
- Organise events such as training days and other events, including booking venues, publicising events, organising refreshments, collating feedback, and other admin.
- Occasionally provide support at events, which may be out of office hours.
- Process book orders from events on Visma and send invoices where appropriate.
Other
- Assist Customer Services in receiving enquiries phone calls.
- Support Customer Services in responding to enquiries emails.
- Provide occasional administrative support for The Gift of Years staff team
Skills and experience
- Understanding of social media channels and experience of using social media.
- Previous customer service experience.
- Ability to deliver high levels of customer service.
- Excellent communication and interpersonal skills.
- Proficiency in using Microsoft Office, order processing and accounts packages.
- Experience of using CRM and accounts packages.
- Ability to work under pressure and multi-task.
- Ability to learn and retain information.
- Excellent literacy and numeracy skills.
- Excellent keyboard skills.
- Excellent accuracy and attention to detail.
- Excellent telephone skills.
- Excellent at developing CRM.
- Reliable and consistent.
- Positive and helpful team player.
- Flexible and adaptable attitude towards sharing tasks and workloads.
- Enjoys being stretched and learning new skills.
- Committed to personal and professional development.
- Ability to analyse and report on data.
- Motivated by objectives and targets.
- Strong commitment to the aims of the organisation.