Terms and Conditions

Our contract

When you place an order to purchase a product from Fresh Expressions, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we despatch your order and send you an email confirmation that your order has been completed. If your order is accepted, delivery will be made within 30 days.


Your order can be cancelled at any time during the cancellation period by notifying us in writing to shop@freshexpressions.org.uk or to the office address. The cancellation period lasts 14 working days from the day following delivery of your goods. If your order is cancelled within this period, any payment made will be refunded within 14 days of receipt of cancellation. If your goods have already been delivered, once we have acknowledged your cancellation please return the goods to us in their original packaging by Royal Mail or other courier as appropriate, to the office address. The cost of returning the goods will be reimbursed by Fresh Expressions.

If you download a digital product, please note that you waive your cancellation rights and your order can no longer be cancelled.

Pricing and availability

In the unlikely event that an item on your order is unavailable, your order may not be accepted. We will inform you of this and cancel your order by email as soon as possible. If we discover that a product is listed at an incorrect price on our website, we will at our discretion, either contact you to discuss or cancel your order and notify you by email.

International orders

Orders for international delivery (outside the UK) may be subject to additional import duties, taxes and customs clearance charges which are your responsibility and to be borne by you. You should contact your local customs office for further information. Please note that you are considered the importer when ordering from Fresh Expressions and it is your responsibility to comply with all laws and regulations of the country in which you are receiving the goods.


If your order includes any digital products (e.g. PDF booklets, downloadable video clips), you will be sent an additional email to your order confirmation which will include a link to download each digital product. These links will remain active for 21 days, during which time you should download the files and save them to your computer. After 21 days the download links will expire (but the downloaded and saved digital files will not).

If you have problems with downloads, please contact us using the details below.


Individuals under the age of 18 may only purchase products from Fresh Expressions with the involvement of a parent or guardian.


By placing an order through the Fresh Expressions website, you consent to receive electronic communications from us which satisfy legal requirements for notices and disclosures to be in writing.


We reserve the right to make changes to our website and to our terms and conditions at any time.

Our details

Fresh Expressions is a registered charity #1080103 and a registered company #3598030.

Office address: Fresh Expressions, CDO, 1 Hill Top, Coventry, CV1 5AB.

Registered address: Fresh Expressions, Arch Villa, 23 High Street, Bozeat, Northamptonshire, NN29 7NF.


Telephone: 0300 365 0563

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